Pilar Headquarters
CABA HEADQUARTERS
ROSARIO HEADQUARTERS
ONLINE

Contact

Federal Capital Headquarters
Cerrito 1250 (C1010AAZZ)
Autonomous City of Buenos Aires.
Telephone: +54 (011) 5239-8000

Pilar Headquarters
Mariano Acosta 1611 (B1629WWA)
Pilar, Buenos Aires, Argentina.
Phone: +54 0230-4387532

Headquarters Rosario
Paraguay 1950 (S2000FZF)
Rosario Province of Santa Fe
Telephone: +54 (0341) 522-3000

By Focused Programs, Degrees and Postgraduate Programs, contact informesicf@austral.edu.ar

Admissions:
Gisela Spertino
Phone: + 54 9 1140881498
Lara Mando
Phone: + 54 9 1138571216

Need an invoice?:
E-Mail: FacturacionUA@Austral.edu.ar
Telephone: +54 9 11 11 3637 9159

Collections:
E-Mail: CobranzasICF@Austral.edu.ar
Telephone: + 54 9 11 3609 4061

View frequently asked questions about billing and collections

Our students' experiences

Follow us on Instagram

Institute of Family Sciences

Frequently Asked Questions about Billing and Collections:
  1. When is the invoice for monthly fees issued?
    Invoices are issued within the first 5 business days of each month.
  2. How will I receive the invoice?
    If you requested that the invoice be issued in your name, you will receive it at the email address listed in your administrative file. For invoices issued to a third party or company, the invoices are sent to the contact email address specified by the person responsible for payment.

    In addition, the last 6 invoices issued will be available on the Administrative Portal (See how to access in question No. 6). 

  3. Can I change the email address where I receive my invoice?
    Yes, you can do it by sending an email to FacturacionUA@Austral.edu.ar requesting the change. You can also add additional email addresses to receive the invoice in more than one email.
  4. How is the fee paid?
    Fees must be paid by automatic debit from a credit card (Visa, Mastercard, or American Express), or by direct debit using a CBU (Clave Bancaria Uniforme - Uniform Bank Code). Please note that debit payments cannot be made through a CVU (Clave Virtual Uniforme - Virtual Wallet Account).
  5. Is the payment method I used when I paid the registration fee the same one that will be used for collecting the fees?
    Not necessarily. The registration form asks you to enter your preferred payment method for your tuition fees and future registration fees (for subsequent years of your studies). You pay your first registration fee through an online payment platform after completing the entire registration form. The payment method you choose on this platform can be different from the one you select for tuition fees.
  6. Can I change the payment method indicated on the registration form at the time of my enrollment?
    If the invoice has already been issued, the payment will be debited from the payment method entered on the registration form, but you can request a change of payment method for subsequent invoices. To protect your data, the change must be requested from the "Change of Payment Method" menu within the Administrative Portal in https://mi.austral.edu.ar/ Esta es una página segura. Por favor, tené presente que cada cambio solicitado hasta el día 25 del mes en curso, se hará efectivo el mes inmediato posterior. En cambio, las solicitudes que lleguen con posterioridad al día 25, será procesado para el mes siguiente (por ejemplo, los cambios solicitados después del 25 de julio, serán efectivizados para la cuota del mes de septiembre).
  7. What other functionalities does the Administrative portal have within mi.austral?
    Within the Portal you will be able to access:
    – Receipts (view and download up to the last 6 invoices issued)
    – Check your outstanding balance (This information is updated every 24 hours)
    – Change of payment method (request a change of CBU or credit card for the debit of your installments)
  8. When will the fee be debited from my bank account?
    If the payment method you chose was Direct Debit to CBU, the payment will be made after the invoice is issued, between the 5th business day of the month and the 15th (or the next business day).
  9. When will the fee be debited from my credit card?
    If the payment method you chose was Automatic Debit on a credit card, the charge will be made after the invoice is issued, between the second and third week of each month.
  10. Can I pay the fee in cash, by transfer and/or deposit?
    No, the only authorized payment method for paying installments is automatic debit on a credit card (Visa, Mastercard, American Express) or direct debit on a bank account (CBU), without exception.

    The use of alternative payment methods - such as Pago mis cuentas, transfers, cash deposits, links to online collection platforms - will be indicated by the Collections area only in exceptional cases to the payment of regular installments (for example, for the payment of previous debts).  

  11. What is the contact information for inquiries only? Billing?
    The contact information for the Billing department is the email address provided. FacturacionUA@Austral.edu.ar

    Or via WhatsApp at +54 9 11 3637 9159

  12. What is the contact for inquiries exclusively related to collections?
    The contact information for the Collections department is the email address CobranzasICF@Austral.edu.ar

    Or via WhatsApp at +54 9 11 3609 4061
     
  13. Is the value of the installments variable?
    Yes, tuition fees are subject to change as determined by the University, taking into account current needs. Any changes will be communicated to you by email before your payment is processed.
  14. What happens if, when a debit is requested to my credit card, I don't have enough credit or it is rejected for another reason?
    Remember that automatic credit card payments are processed between the second and third week of each month. You can see the transaction reflected on your card issuer's website or on your statement at the end of the month. If the payment cannot be processed, the Collections department will contact you by email to explain the reason and provide an alternative payment method, which you can only use for that month's payment.
  15. What happens if, when the debit is requested from my bank account, I do not have sufficient funds or the charge is rejected for another reason?
    Please remember that direct debit payments are processed between the 5th and 15th of each month (or the next business day). You will be able to see the transaction in your online banking as soon as it is processed. If the payment cannot be processed, the Collections department will contact you by email to inform you of the reason for the rejection, offer a second debit attempt, or provide an alternative payment method that you can use only for that month's installment payment.
  16. Can I pay with multiple cards?
    No, automatic debit does not allow you to split a single bill to be paid with more than one card. If your payment was declined and, exceptionally, you need to pay with more than one card in a given month, you must specifically request this from your Faculty's billing advisor by email. CobranzasICF@Austral.edu.ar

     

  17. Can I pay for the whole year?
    Due to the current situation, the University does not accept the total cancellation of the year, nor the advance payment of fees.
  18. Can I change the company name on which my invoices are issued? 
    Yes, you can do it by contacting us via email FacturacionUA@Austral.edu.ar Attach the AFIP form of the person/company to whom you want your invoices issued. You can generate it from https://seti.afip.gob.ar/padron-puc-constancy-internet/ConsultaConstanciaAction.do, detailing the following information: Company Name, Telephone, Tax ID, VAT Status, Email, Address, City, Postal Code, Province, Country.
  19. Who should I ask for financial assistance?
    If you need advice on scholarships and discounts, you can contact the Scholarships and Aid department by email. scholarshipsands@Austral.edu.ar
  20. What should I do if I don't see a financial benefit reflected on my bill that I was notified was approved for?
    You should contact Billing at the following email address: FacturacionUA@Austral.edu.ar so they can guide you on how to resolve your case.